Frequently Asked Questions

What exactly is a mobile tea party?

We bring a beautifully styled tea party to your home or the location of your choice.

Are there considerations regarding location?

All locations must have clean drinking water and sink, electrical outlets, a garbage can, and a set up station (such as a kitchen counter top). We service the Denver area including:  Denver, Aurora, Commerce City, Thornton, Westminster, Littleton, Highlands Ranch, Lonetree, Castle Pines, Sedalia, Castle Rock and most of the Central Denver Area - if you are wondering if we can bring a party to you - just ask.  Our home office is located in Highlands Ranch;  outside a 30 mile radius between 31-50 miles including Boulder and Castle Rock, a flat fee of $35 will be added to the invoice.  Beyond 50 miles, please contact us for a custom quote.  Travel is billed at $150 per additional mile to cover vehicle maintenance and staff time.

If you have a location that is not a home - we are open to going there as well such as a business,  community center, church, school - whatever - just let us know the location.  We will abide by whatever rules are within that location.

What is included in a package?

Please see the packages and ask questions but typically, tea-ware, any tea and food agreed upon, linens and decorative items.

Tables & chairs could be provided; these are limited to what we have and would be considered an add-on.

How to book us?

We recommend booking at least 4 weeks in advance, the longer in advance the better.  Send an email to info@traceystravelingtea.com or call/text Tracey Fay, owner,  720-971-0560.  A $50 non-refundable deposit to reserve your date is necessary to move forward.

*NOTE* Your date is not secured until the deposit is received. Deposits are DUE as soon as booking is confirmed and no more than ten days after confirming the date.  Deposit is applied to the remaining balance.

A $50 non-refundable deposit reserves your date. 50% of the remaining balance is due 30 days prior to the event, with the final payment due 7 days before.

Deposit/final payment

Deposits - As stated above, a $50 non-refundable deposit is required to reserve a date. The date and time of your party is not guaranteed until the deposit is received.  Once your headcount (refer below) is confirmed, cancellation penalties will go into effect.

If you need to cancel your date, we will apply your deposit to a new date if one is available within a 60-day timeframe.  This change must be made within 10 days prior of the originally scheduled date otherwise the deposit is forfeited.

What forms of payment are accepted?

We accept cash, venmo, zelle or credit card (add-on convenience fee); final payment due no later than the day of the event.  Gratuity is appreciated, but not required. 

When is the final headcount due?

The final headcount and menu selections are required at least 10 days prior to your scheduled event date. There is a preferred minimum headcount of at least 5  guests (however, we are flexible so just call). Upon confirmation, the headcount and total event costs are considered final. 

At this point:

  • The final balance becomes non-refundable.

  • The agreed-upon total must be paid in full by the scheduled event date, whether or not the event occurs or whether the guest count changes; there are no refunds for guest cancellations or no-shows.

  • Additional guests who come that were not in the final confirmed headcount will be charged a per-person fee and it will be assessed the day of the event and must be paid at the end of the event.

What do you do about dietary considerations?

Our food is made in kitchens where all foods are prepared.  If you let the event coordinator know in advance of any dietary considerations, we will do the best we can to accommodate items for those individuals; however, we cannot guarantee an allergen-free environment when preparing the other guest foods and are not responsible for allergic reactions due to food or beverages served during or after the event.  There is an additional fee for gluten/dairy free.

What if a dish gets broken?

We know accidents happen, however, the tea sets we bring are vintage. Therefore, a $10 fee will be assessed for more than two items broken at an event.

What if I have to cancel?

Clients must provide either written cancellation or a final headcount no later than 10  days prior to the scheduled event date. 

  • All deposits are non-refundable.

  • Cancellations received 10 days or more prior to the event date will release the client from further payment obligations beyond the deposit.

  • Once a final headcount is submitted, the event is considered confirmed, and all payments become non-refundable.

Unforeseen Circumstances - Tracey’s Traveling Tea LLC is not responsible for delays, cancellations, or inability to perform services due to circumstances beyond our control, including but not limited to weather conditions, illness, power outages, venue issues, or other unforeseen events.  In such cases, we will make reasonable efforts to reschedule when possible; however, refunds are not guaranteed.

We understand stuff comes up - so if you have to cancel - please talk to us.

How is the tea party set up?

We will arrive at least an hour - two hours prior to the scheduled party time; for larger events, we may need more time in advance.  We also need at least an hour after the party to clean up.  We ask that tables and chairs be set up in advance so we can decorate the area as soon as possible.  Please reserve parking close to the entry for us for easy access to load/unload.

Will Tracey’s Traveling Tea take photos at the party?

Tracey’s Traveling Tea, LLC may take photographs or videos during events for marketing and promotional purposes, including use on social media and our website. If you prefer that no photos be used, please notify us in writing prior to your event.

We have a professional photographer available to take special photos for an additional fee.

What liability is involved?

Tracey’s Traveling Tea, LLC, its owners, staff, and assistants are not responsible for accidents, injuries, or damages of any kind that may occur during the time we are on the premises.  The client assumes responsibility for the event location and all guests in attendance.  We are committed to treating your home or location of choice, along with all hosts and guests, with care, respect, and professionalism throughout the duration of the event.  By booking an event with Tracey’s Traveling Tea, LLC, the client acknowledges that they have read, understood, and agree to the policies and procedures outlined above.